Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. We work with the following groups: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities. You can find our agencies here.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency, but we would normally recommend that you go to see North East Derbyshire Citizens Advice Bureau, you can phone them on 03004568437 between 10am and 2pm Monday to Friday.

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

If you can’t afford food, you can call 0300 4568437 to speak to North East Derbyshire Citizens Advice Bureau, a referral agency partner of Clay Cross Foodbank about getting a voucher. Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.. If you have any questions, please contact the food bank on the number on our contact us page.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

 

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